Enterprise-grade managed services without the infrastructure burden.
Building and operating full internal service delivery is no longer practical for most organizations—especially when rapid scale is required. CixOcean partners with leading MSPs to deliver tailored, high-impact services across the IT ecosystem.
- Coverage
- 24/7
- Monitored assets
- 4.2k
- First response
- 12 min
- Tickets automated
- 46%
Our approach
Delivery capacity that scales with you.
Our regional insight, combined with trusted delivery partners, helps clients manage infrastructure monitoring, endpoint support, cloud operations, and help desk services effectively.
Whether the goal is reducing operational overhead, closing skill gaps, or accelerating transformation, our managed services align to strategic priorities so teams can focus on growth and innovation.
Engagement models
Choose the level of ownership you need.
Every model is scoped to your estate—these are typical starting points.
Essential
Monitoring and first-line response
Teams that need eyes on the estate around the clock
- Infrastructure and availability monitoring
- Business-hours help desk
- Monthly service reporting
- Escalation to your internal team
Advanced
Most adoptedCo-managed operations
Teams offloading day-to-day operations while keeping control
- Everything in Essential
- 24/7 help desk and incident handling
- Endpoint management and patching
- Cloud operations and cost guardrails
- Named service delivery manager
Enterprise
Fully managed IT operations
Organizations outsourcing the operational layer end to end
- Everything in Advanced
- Change and problem management
- Capacity and lifecycle planning
- Quarterly service reviews with roadmap input
What we run
Services delivered across your IT ecosystem.
Infrastructure monitoring
Continuous visibility across servers, network, and workloads so issues surface before users report them.
- Assets polled
- 4,218
- Alert noise cut
- -58%
What this includes
- Availability and performance polling across the estate
- Threshold and anomaly alerting with defined ownership
- Capacity trending for compute, storage, and links
- Monthly health reporting with remediation actions
How we onboard
From assessment to steady-state operations.
Assess and scope
2–4 weeksReview the estate, current tooling, and pain points to agree scope, ownership boundaries, and service targets.
Transition
4–6 weeksDeploy monitoring and management tooling, document runbooks, and shadow existing operations before takeover.
Operate
OngoingRun the agreed services against defined targets, with reporting and escalation paths active from day one.
Improve
QuarterlyReview service performance, automate recurring work, and feed findings into capacity and roadmap planning.
Service commitments
Response targets you can hold us to.
Illustrative targets—final SLAs are agreed per engagement.
- P1 · Critical15 minService down or business-critical impact
- P2 · High1 hourMajor degradation with a workaround
- P3 · Medium4 hoursLimited impact on a single team or service
- P4 · LowNext business dayRequests, queries, and scheduled work
Included with every engagement
- Named service delivery contact
- Documented runbooks and escalation matrix
- Monthly reporting pack
- Quarterly service review
Questions
Common questions before we start.
Rarely. Most engagements are co-managed—we take the repeatable operational load so your team can focus on projects and business-facing work. Scope and ownership boundaries are agreed up front.
Keep exploring
Other services.
- Support ServicesCixOcean Support Services go beyond traditional break-fix models—using predictive analytics, automated diagnostics, and real-time telemetry to keep complex estates operating reliably.
- TrainingEven advanced systems fall short without skilled people to operate and secure them. CixOcean delivers targeted training across Network Design, Cloud Computing, Cybersecurity, and Governance, Risk & Compliance (GRC).
Next step
Scope Managed Services for your environment.
Tell us what you run and where the pressure is—we will come back with a delivery model and service targets that fit.